WeBookGuides Policy Index

1. Terms of Service (TOS)

2. Privacy Policy

3. Guide Terms & Code of Conduct

4. Customer Code of Conduct

5. Refund Policy

6. Cancellation & Weather Policy

7. No-Show & Late Policy

8. Trip Rescheduling Policy

9. Dispute Resolution Policy

10. Payment & Payout Policy

11. Affiliate & Referral Program Policy

12. Content Submission & Review Policy

13. Account Suspension & Banning Policy

14. Safety & Emergency Policy

15. Accessibility & Non-Discrimination Policy

16. Platform Fee Transparency Policy

1. WeBookGuides Terms of Service (TOS)

Effective Date: July 01, 2025

Last Updated: July 01, 2025

Acceptance of Terms

By accessing or using WeBookGuides.com (the “Platform”), you agree to be legally bound by these Terms of Service, our Privacy Policy, and any additional policies referenced herein. If you do not agree, do not use the Platform.

About WeBookGuides

WeBookGuides, LLC (“We,” “Us,” or “Company”) provides a technology platform that facilitates bookings between users seeking guided outdoor services (“Customers”) and independent service providers (“Guides”). We do not directly provide guiding services and assume no liability for the acts or omissions of Guides.

Eligibility

Users must be at least 18 years old and capable of entering into binding contracts. Guides must comply with all applicable licensing, insurance, and local regulations.

Account Registration

Users must provide accurate information. You are responsible for safeguarding your credentials. Misuse of your account may result in suspension or termination.

Booking & Payment Terms

• Bookings are not final until confirmed.
  
  
• Payment is collected at time of booking via a secure third-party processor.
  
  
• Guide payouts follow our Payment & Payout Policy.
  
  
• Cancellations and refunds are governed by the Cancellation & Refund Policies.
  
  

Platform Fees

WeBookGuides retains a service fee per transaction. All fees are disclosed at checkout or on your Guide dashboard.

User Conduct

You agree not to:

• Violate laws or infringe rights
  
  
• Harass, defraud, or abuse other users
  
  
• Misrepresent yourself or your service
  
  
• Circumvent payment through the platform
  
  

Violations may result in account removal and legal action.

Content & Reviews

By posting reviews, photos, or content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content. We reserve the right to remove content that violates our Content Policy.

Third-Party Services

Our platform may link to third-party sites (e.g., Stripe, Google Maps). We do not control their terms or practices and are not responsible for their actions.

Indemnification

You agree to indemnify, defend, and hold harmless WeBookGuides, its affiliates, officers, employees, and contractors from any claims, liabilities, damages, losses, and expenses arising from your use of the Platform or violation of these terms.

Limitation of Liability

To the maximum extent permitted by law, WeBookGuides shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of revenue or profits, whether incurred directly or indirectly, even if we were advised of the possibility.

Force Majeure

We are not liable for any delay or failure to perform resulting from events beyond our control, including but not limited to natural disasters, internet outages, governmental actions, pandemics, or war.

Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Florida, USA. Any disputes shall be resolved exclusively through binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association.

Modifications

We may update these Terms at any time. Continued use of the Platform constitutes acceptance of the revised terms.

Entire Agreement

These Terms, along with all linked policies (Privacy, Refund, Dispute, etc.), constitute the full agreement between you and WeBookGuides and supersede all prior communications.

Contact

Questions may be directed to [email protected].

2. WeBookGuides Privacy Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

Purpose

WeBookGuides, LLC (“We,” “Us,” or “Company”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Scope

This policy applies to all users of WeBookGuides.com and related services. By using our Platform, you consent to this policy.

Data We Collect

a. Information You Provide

• Name, contact info, password
  
  
• Booking and payment details
  
  
• Profile and content you upload
  
  
• Messages between users
  
  

b. Information Collected Automatically

• IP address, browser/device metadata
  
  
• Location data (if permitted)
  
  
• Cookie identifiers and analytics
  
  

c. Information from Third Parties

• Identity verification services
  
  
• Payment processors (e.g., Stripe)
  
  
• Social media logins (if used)
  
  

Legal Basis for Processing (GDPR)

We process data under the following bases:

• Consent
  
  
• Contractual necessity
  
  
• Legal obligations
  
  
• Legitimate interest (e.g., fraud prevention, service improvement)
  
  

Use of Information

We use your data to:

• Process bookings and payments
  
  
• Provide customer and guide support
  
  
• Facilitate communication between users
  
  
• Improve platform functionality
  
  
• Comply with applicable laws
  
  

Data Sharing

We share your information with:

• Guides and Customers (as applicable)
  
  
• Service providers (e.g., Stripe, Twilio, Google Analytics)
  
  
• Legal authorities if required
  
  
• With your consent or as disclosed
  
  

We do not sell your data.

Cookies and Tracking

We use cookies for session authentication, analytics, personalization, and marketing. You may manage cookies via browser settings. Our platform respects “Do Not Track” settings where legally required.

International Transfers

We may transfer your data outside your country of residence, including to the U.S., under standard contractual clauses and appropriate safeguards where required.

Data Retention

We retain personal data only as long as needed for business, legal, or tax purposes, or until your account is deleted.

Your Rights

Depending on jurisdiction (e.g., GDPR/CCPA), you may:

• Access your data
  
  
• Correct or delete your data
  
  
• Withdraw consent
  
  
• Request data portability
  
  
• File a complaint with a data protection authority
  
  

To make a request, email [email protected]

Data Security

We implement appropriate technical and organizational safeguards including SSL encryption, limited access control, and routine audits.

Children’s Privacy

We do not knowingly collect data from users under 13. If we learn we have inadvertently collected such data, it will be promptly deleted.

Changes to This Policy

We reserve the right to update this Privacy Policy. Any material changes will be posted with a new “Effective Date.”

Contact Us

Questions or concerns? Contact [email protected]

3. WeBookGuides Guide Terms & Code of Conduct

Effective Date: July 01, 2025

Last Updated: July 01, 2025

These Guide Terms and Code of Conduct (“Terms”) govern your participation as a guide (“Guide,” “You”) on the WeBookGuides platform (“Platform”) operated by WeBookGuides, LLC (“Company,” “We,” “Us”).

By registering as a Guide, you agree to be bound by these Terms, the Platform’s Terms of Service, Privacy Policy, and any applicable laws and licensing regulations.

Eligibility & Compliance

• You must be at least 18 years old and legally eligible to provide guided services.
  
  
• You are solely responsible for obtaining and maintaining any required licenses, permits, insurance, or certifications relevant to your services and jurisdiction.
  
  

Service Accuracy & Integrity

You agree to:

• Represent your services, experience, pricing, and availability truthfully.
  
  
• Update your listing(s) promptly if availability, rates, or offerings change.
  
  
• Operate in compliance with all applicable laws, marine or inland navigation rules, safety standards, and wildlife or fishing regulations.
  
  

Trip Execution Standards

• Show up on time and ready to perform the trip as booked.
  
  
• Maintain clean, safe, and seaworthy equipment and vessels.
  
  
• Follow safety briefings and emergency readiness protocols.
  
  
• Offer a professional and respectful experience for all guests.
  
  

Failure to deliver booked services may result in withholding of payment, refunds to customers, and removal from the platform.

Guide Conduct

Prohibited behaviors include but are not limited to:

• Discrimination, verbal abuse, or harassment
  
  
• Being under the influence of drugs/alcohol while guiding
  
  
• Misrepresenting trip results or catch guarantees
  
  
• Soliciting direct bookings to bypass the platform
  
  
• Posting fraudulent, defamatory, or explicit content
  
  
• Engaging in unsafe boating or wildlife practices
  
  

Customer Communication

You agree to:

• Respond to inquiries promptly
  
  
• Maintain professional, respectful communication
  
  
• Only use WeBookGuides messaging for business related to bookings
  
  
• Not solicit personal or financial data beyond trip needs
  
  

Cancellations & No-Shows

• You must provide at least 48 hours’ notice for any cancellation unless due to legitimate emergencies or weather conditions.
  
  
• Failure to appear for a scheduled trip may result in forfeiture of payout and penalties per the No-Show Policy.
  
  

Payment & Payout

• Payouts are processed in accordance with our Payment & Payout Policy.
  
  
• You are responsible for any taxes or reporting obligations arising from income earned through WeBookGuides.
  
  
• We reserve the right to withhold payments pending dispute resolution, customer complaints, or account verification.
  
  

Disputes

Disputes initiated by customers will be handled under our Dispute Resolution Policy. Guides must cooperate with all information requests during any investigation.

Content Ownership & License

You retain ownership of your guide profile content but grant WeBookGuides a perpetual, non-exclusive, royalty-free license to use, display, and promote your content across marketing, listings, and search results.

Indemnification

You agree to indemnify and hold harmless WeBookGuides and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your service or actions
  
  
• Injury or damages incurred during a guided trip
  
  
• Violations of these Terms or any law
  
  

Limitation of Liability

WeBookGuides is not responsible for your actions or omissions. You acknowledge that you are an independent provider and not an employee, agent, or partner of WeBookGuides.

Suspension & Termination

We may suspend or permanently remove your account for:

• Repeated customer complaints
  
  
• Verified safety violations
  
  
• Fraudulent conduct or misrepresentation
  
  
• Violation of this Agreement or any Platform policy
  
  

Termination does not relieve you of obligations for past transactions or pending disputes.

Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Florida. All legal disputes shall be resolved exclusively through binding arbitration in Miami-Dade County, Florida.

Modifications

We may revise these Terms at any time. Continued use of the Platform constitutes acceptance of the revised terms.

Contact

For questions, contact us at [email protected] or [email protected].

4. Customer Code of Conduct

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Customer Code of Conduct (“Code”) governs your behavior and responsibilities when booking and participating in guided trips through WeBookGuides, LLC (“We,” “Us,” or the “Platform”). By using our services, you agree to comply with this Code, our Terms of Service, and all related policies.

Respect for Guides and Other Guests

You agree to:

• Treat guides, crew, and fellow guests with courtesy and professionalism.
  
  
• Follow all safety instructions and trip rules provided by the guide.
  
  
• Avoid disruptive, discriminatory, or abusive behavior during any trip.
  
  

Harassment, intimidation, or aggression—verbal or physical—will result in immediate removal from the platform and potential reporting to authorities.

Honest Representation

You agree to:

• Provide accurate information when booking (e.g., party size, experience level, special needs).
  
  
• Only book if you intend to participate.
  
  
• Not impersonate someone else or mislead guides for any reason.
  
  

Falsifying trip details or identity may result in cancellation and a permanent ban from the platform.

Timeliness & Communication

• Show up on time at the designated meeting location.
  
  
• Notify your guide immediately of any delays or cancellations.
  
  
• Respond promptly to messages related to your booking.
  
  

No-shows and late arrivals disrupt operations and may trigger partial or full forfeiture of payment per our No-Show Policy.

Alcohol, Drugs & Safety

• Consumption of alcohol is permitted only with guide consent and within safety limits.
  
  
• Illicit drug use before or during trips is strictly prohibited.
  
  
• You must not engage in reckless or endangering conduct aboard any vessel or during any outdoor activity.
  
  

Violation may lead to trip termination without refund and permanent suspension.

Booking Conduct

You agree not to:

• Attempt to circumvent the platform for direct payment or bookings.
  
  
• Submit fraudulent chargebacks or false refund claims.
  
  
• Abuse the review system with dishonest or retaliatory ratings.
  
  

We reserve the right to investigate and act on any suspected abuse, including account suspension and legal action.

Respect for Wildlife, Property & Environment

You must:

• Adhere to all conservation, catch-limit, and local fishing/hunting laws.
  
  
• Avoid littering or damaging natural environments.
  
  
• Respect the property and equipment of your guide.
  
  

We support responsible outdoor conduct and may report violations to appropriate agencies.

Review Integrity

• Post honest, respectful, and factual reviews.
  
  
• Do not use reviews to threaten or coerce guides.
  
  
• WeBookGuides may moderate or remove content that violates our Content Policy.
  
  

Disputes & Investigations

If a complaint or dispute arises:

• Cooperate fully and provide accurate details.
  
  
• Understand that repeat or verified misconduct may result in permanent account suspension.
  
  

All disputes are governed by our Dispute Resolution Policy.

Indemnification

You agree to indemnify and hold harmless WeBookGuides, its affiliates, officers, and partners from any claims, liabilities, or damages resulting from your actions during a booking or in violation of this Code.

Enforcement & Termination

WeBookGuides may:

• Warn, suspend, or permanently remove any user found in violation of this Code.
  
  
• Deny future bookings without notice.
  
  
• Report unlawful conduct to local authorities when appropriate.
  
  

Governing Law

This Code is governed by the laws of the State of Florida. All legal disputes are subject to the arbitration clause within the Terms of Service.

Contact

To report misconduct or raise concerns, email [email protected] or [email protected].

5. WeBookGuides Cancellation and Refund Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

Introduction

This Refund and Cancellation Policy (“Policy”) governs bookings made on WeBookGuides, a platform for guided outdoor and fishing trips. It is designed to be fair to both customers and guides, legally sound, and to minimize abuse. By booking a trip or offering your services on WeBookGuides, you agree to comply with this Policy. WeBookGuides may update this Policy from time to time, and will notify users of any material changes. This Policy is part of the WeBookGuides Terms of Service and is binding on both customers (“Guests”) and guides (“Guides”).

Definitions

• Customer or Guest: The individual who books and pays for a guided trip through WeBookGuides.
  
  
• Guide: The individual or service provider offering the guided experience.
  
  
• Booking: A confirmed reservation made via WeBookGuides, including any deposit or payment.
  
  
• Trip Date/Start Time: The scheduled date and time when the experience begins.
  
  
• Free Cancellation Period: The timeframe before the trip start when a customer can cancel without penalty.
  
  
• No-Show: When a customer fails to arrive without notice.
  
  
• Extenuating Circumstances: Unforeseen serious events that justify a late cancellation.
  
  

Customer Cancellations

1. Free Cancellation (7+ days before trip):

Full refund including platform fees.

1.  Late Cancellation (48 hours to 7 days):

50% refund of total payment; platform fee refunded proportionally; guide receives 50% payout.

1. Last-Minute Cancellation (<48 hours or No-Show):

No refund; guide receives full payout. WeBookGuides may charge remaining balance to the customer’s payment method.

1. How to Cancel:

Use the platform or contact support. Refunds processed to original payment method within 5–10 business days.

1. Platform Fees:

Refunded fully or proportionally based on refund tier. No extra administrative fees.

Guide Cancellations

1. Full Refund to Customer:

Customer receives 100% refund including fees.

1. Rebooking Assistance:

WeBookGuides offers to help customer rebook at no cost. Credits may be issued.

1. Guide Penalties:

Frequent non-emergency cancellations may result in de-listing or ranking penalties.

Weather and Safety

1. Unsafe Weather:

Guide may cancel for unsafe conditions; customer receives full refund.

1. Rescheduling Option:

Mutual rescheduling allowed without additional charge. If not possible, full refund issued.

1. Mid-Trip Cancellations:

Partial refund or credit may be issued proportionally.

Extenuating Circumstances

1. Valid Reasons:

Medical emergencies, bereavement, disasters, government travel bans.

1. Documentation Required:

Proof may be required within 15 days (e.g., doctor’s note, obituary).

1. Outcome:

Full refund to customer; no penalties to guide. WeBookGuides waives service fees.

1. Abuse Prevention:

Fraudulent use of emergency policy may result in suspension or account removal.

No-Show Policy

1. Customer No-Show:

No refund; guide entitled to full payout.

1. Late Arrival:

Guide may shorten or cancel trip. No refund required if customer significantly late.

1. Guide No-Show:

Customer receives full refund; guide may face penalties or removal.

Payments and Refunds

1. Payment Holds:

Funds are held until trip occurs unless a payout is triggered by late cancellation.

1. Refund Method:

Refunds issued to original payment method. 5–10 business days typical.

1. Guide Fees:

Commission deducted from paid bookings. No penalty fee beyond withheld payout.

1. Changes to Booking:

Free if agreed in advance. Otherwise, original refund policy applies.

1. Travel Insurance:

Recommended but not provided by WeBookGuides.

Enforcement and Disputes

1. Disputes:

Contact support within 30 days. WeBookGuides’ decision is final.

1. Abuse:

Frequent abuse of the system may result in suspension.

1. Policy Changes:

WeBookGuides will notify users of changes. Current version at time of booking applies.

1. Legal Jurisdiction:

Governed by Florida law. See Terms of Service for dispute resolution.

By booking or listing a trip, you agree to this policy. For questions, contact [email protected].

6. WeBookGuides Cancellation & Weather Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Cancellation & Weather Policy outlines the rules for canceling or rescheduling bookings made through WeBookGuides and the treatment of weather-related issues. It complements our full Refund Policy and is part of the WeBookGuides Terms of Service.

Guest Cancellations

1. Free Cancellation:

Guests may cancel for a full refund if done 7 or more days before the scheduled trip start time (unless the listing states a different policy).

1. Late Cancellation:

Cancellations made between 48 hours and 7 days before the trip start time will receive a 50% refund.

1. Last-Minute Cancellation / No-Show:

Cancellations made less than 48 hours before the trip or failure to arrive (“no-show”) will result in no refund.

1. How to Cancel:

Use your WeBookGuides account or contact support. Refunds are processed to the original payment method within 5–10 business days.

Guide Cancellations

1. Full Refund to Guest:

If a guide cancels, the guest receives a 100% refund, including any fees.

1. Rebooking Assistance:

WeBookGuides will help you find an alternative guide or trip. If no alternative is accepted, you will still receive a full refund.

Weather-Related Cancellations

1. Unsafe Weather Determination:

The guide may cancel if weather conditions are unsafe or make the trip impossible. Examples include storms, high winds, or marine warnings. In such cases, guests receive a full refund.

1. B)  Light or Unfavorable Weather:

Light rain or cloudy skies do not qualify as unsafe unless the guide deems it unfit for the activity.

1. C) Rescheduling Option:

Guests and guides may mutually agree to reschedule instead of cancel. No additional fees apply. If rescheduling isn’t possible, a full refund is issued.

1. D) Weather Changes During Trip:

If a trip is cut short due to sudden weather, WeBookGuides may offer a partial refund or credit, based on how much of the trip was completed.

4. Emergencies and Extenuating Circumstances

1. Valid Emergency Examples:

Serious illness, family death, natural disasters, or official travel bans may override standard policy with documentation.

1. Documentation Required:

Proof (e.g., doctor’s note, obituary, evacuation notice) must be submitted within 15 days of the incident.

1. Outcome:

Upon approval, a full refund will be issued. Guides will not be penalized for emergency-related cancellations.

Platform Discretion

WeBookGuides may override normal cancellation outcomes if:

• There is verified misconduct
  
  
• A guide repeatedly cancels without valid cause
  
  
• A guest demonstrates repeated no-show behavior
  
  

In all cases, fairness and platform integrity guide our decisions.

Contact

For cancellation or weather-related support, email: [email protected]

7. WeBookGuides No-Show & Late Arrival Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This No-Show & Late Arrival Policy outlines expectations and outcomes when a guest or guide fails to appear for a scheduled trip or arrives significantly late. This policy is a core part of the WeBookGuides platform policies and supplements the Terms of Service and Refund Policy.

Guest No-Show

1. Definition:

A “no-show” occurs when a guest fails to arrive at the designated meeting point within 15 minutes of the scheduled trip start time without prior notice.

1. Consequences:

• The guest forfeits the entire booking amount.
  
  
• The guide is entitled to receive full payout.
  
  
• WeBookGuides may charge the remaining unpaid balance to the guest’s payment method.
  
  

1. Communication Encouraged:

Guests should immediately notify the guide or WeBookGuides if they anticipate being late. Timely communication may help avoid a full forfeit.

Guest Late Arrival

1. Definition:

A guest who arrives after the scheduled start time but within 15 minutes is considered late, not a no-show.

1. Guide Discretion:

• The guide may choose to proceed with the trip but is not required to extend the end time.
  
  
• If the guest is too late to proceed, the guide may refuse service without refund.
  
  

Guide No-Show

1. Definition:

A guide who fails to appear within 15 minutes of the trip start time without notifying the guest or WeBookGuides is considered a no-show.

3.2 Consequences:

• The guest receives a 100% full refund.
  
  
• The guide receives no payout.
  
  
• Repeat violations may result in guide suspension or removal from the platform.
  
  

Unexpected Delays

1. Weather or Traffic:

Minor delays caused by uncontrollable events (e.g. sudden traffic) should be communicated as early as possible.

1. Mutual Agreement:

If both parties agree to proceed despite lateness, WeBookGuides will honor the trip as completed.

Disputes

1. Resolution Process:

If a guest or guide disagrees with a no-show determination, they must contact WeBookGuides within 48 hours of the scheduled trip. WeBookGuides will evaluate all available communication and booking records.

Contact

For support related to no-shows or lateness, contact: [email protected]

8. WeBookGuides Trip Rescheduling Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Trip Rescheduling Policy outlines the rules for changing the date or time of a confirmed booking on WeBookGuides. It ensures flexibility for customers while protecting guides from last-minute disruptions.

Guest-Initiated Rescheduling

1. Standard Rescheduling Window:

Guests may request to reschedule a trip 7 or more days before the scheduled start time without penalty.

1. Requests Within 7 Days:

Reschedule requests made within 7 days of the trip start are subject to guide approval. If the guide cannot accommodate the change:

• The guest may proceed with the original trip as scheduled, or
  
  
• Cancel per the terms of our Refund Policy.
  
  

1. Requests Within 48 Hours:

Requests made less than 48 hours before the start time are considered last-minute and are typically not accommodated. If denied by the guide, the standard cancellation terms apply.

1. Process:

Guests must request rescheduling through their WeBookGuides account or by contacting support. The guide will be notified and has 24 hours to respond.

Guide-Initiated Rescheduling

1. Acceptable Reasons:

Guides may request to reschedule due to:

• Unsafe weather
  
  
• Mechanical failure
  
  
• Personal emergencies
  
  

1. Guest Options:

The guest may choose to:

• Accept the new proposed time/date
  
  
• Decline and receive a full refund
  
  

1. Limitations:

Guides may not use rescheduling to avoid a confirmed booking. Frequent reschedule attempts may result in penalties.

Mutual Rescheduling

If both the guest and guide agree to a new date or time, the booking is updated with no penalties or fees.

Refunds After Rescheduling

If a rescheduled trip is later canceled:

• The original booking date is used to determine applicable refund tier unless otherwise agreed.
  
  

Communication & Confirmation

All rescheduling changes must be confirmed via the WeBookGuides platform or support team. Verbal or text arrangements alone are not valid without official confirmation.

Contact

For help with rescheduling, contact: [email protected]

8. WeBookGuides Trip Rescheduling Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Trip Rescheduling Policy outlines the rules for changing the date or time of a confirmed booking on WeBookGuides. It ensures flexibility for customers while protecting guides from last-minute disruptions.

Guest-Initiated Rescheduling

1. Standard Rescheduling Window:

Guests may request to reschedule a trip 7 or more days before the scheduled start time without penalty.

1. Requests Within 7 Days:

Reschedule requests made within 7 days of the trip start are subject to guide approval. If the guide cannot accommodate the change:

• The guest may proceed with the original trip as scheduled, or
  
  
• Cancel per the terms of our Refund Policy.
  
  

1. Requests Within 48 Hours:

Requests made less than 48 hours before the start time are considered last-minute and are typically not accommodated. If denied by the guide, the standard cancellation terms apply.

1. Process:

Guests must request rescheduling through their WeBookGuides account or by contacting support. The guide will be notified and has 24 hours to respond.

Guide-Initiated Rescheduling

1. Acceptable Reasons:

Guides may request to reschedule due to:

• Unsafe weather
  
  
• Mechanical failure
  
  
• Personal emergencies
  
  

1. Guest Options:

The guest may choose to:

• Accept the new proposed time/date
  
  
• Decline and receive a full refund
  
  

1. Limitations:

Guides may not use rescheduling to avoid a confirmed booking. Frequent reschedule attempts may result in penalties.

Mutual Rescheduling

If both the guest and guide agree to a new date or time, the booking is updated with no penalties or fees.

Refunds After Rescheduling

If a rescheduled trip is later canceled:

• The original booking date is used to determine applicable refund tier unless otherwise agreed.
  
  

Communication & Confirmation

All rescheduling changes must be confirmed via the WeBookGuides platform or support team. Verbal or text arrangements alone are not valid without official confirmation.

Contact

For help with rescheduling, contact: [email protected]

9. WeBookGuides Dispute Resolution Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Dispute Resolution Policy outlines the process for resolving issues between guests and guides related to bookings made on WeBookGuides. It supports transparency, fairness, and prompt resolution.

Covered Disputes

This policy applies to:

• Service quality complaints
  
  
• Misrepresentation of guide services
  
  
• No-shows (guest or guide)
  
  
• Disputes about refund eligibility
  
  
• Safety violations or misconduct reports
  
  

Initial Resolution Attempt

We encourage both parties to:

• Communicate directly through the platform messaging system
  
  
• Attempt to resolve misunderstandings within 48 hours of the incident
  
  

If resolution is not reached, either party may escalate to WeBookGuides support.

Filing a Dispute

• Submit a written claim via [email protected] within 7 days of the scheduled trip
  
  
• Include booking ID, detailed description, evidence (photos, chat logs, receipts)
  
  

Late or incomplete claims may not be reviewed unless justified by extenuating circumstances.

Investigation Process

WeBookGuides will:

• Acknowledge dispute within 1 business day
  
  
• Review all communication and documentation
  
  
• Contact both parties for statements if needed
  
  
• Render a decision within 5 business days when possible
  
  

Resolution Outcomes

WeBookGuides may:

• Approve a full or partial refund
  
  
• Release full or partial payout to the guide
  
  
• Offer credit or voucher to either party
  
  
• Apply account warnings or suspensions
  
  

All decisions are made in good faith and based on available evidence. WeBookGuides’ decision is final for platform purposes.

Repeated or Abusive Disputes

• Guests or guides who repeatedly file unsubstantiated claims may be suspended
  
  
• Fraudulent evidence or misrepresentation will result in permanent removal from the platform
  
  

Legal Jurisdiction & Arbitration

Disputes unresolved at the platform level are governed by the WeBookGuides Terms of Service:

• Florida law applies
  
  
• Binding arbitration in Miami-Dade County, Florida will be the exclusive legal remedy
  
  

Contact

To file a dispute or ask questions, email: 

[email protected] or [email protected]

10. WeBookGuides Payment & Payout Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Payment & Payout Policy governs how customer payments are processed and how guides are paid through the WeBookGuides platform.

Payment Processing

• All customer payments are collected securely through our third-party processor (e.g. Stripe).
  
  
• WeBookGuides holds payments until the trip is completed or released per the Refund Policy.
  
  
• Charges appear on bank statements as “WeBookGuides” or our payment partner.
  
  

Payment Timing

• Customers pay in full at the time of booking.
  
  
• Payments are held in escrow until the trip occurs or is canceled.
  
  
• If a guest cancels within a refundable window, payments are returned according to our Refund Policy.
  
  

Guide Payouts

• Guides are paid within 72 hours of the completed trip, less applicable platform fees.
  
  
• Payouts are made via the guide’s selected method (e.g. bank transfer, PayPal).
  
  
• Guide earnings are viewable in the account dashboard.
  
  

Payout Eligibility

A guide will receive a payout if:

• The trip is completed as scheduled
  
  
• The guest cancels too late for a refund
  
  
• The guest is a no-show
  
  
• A dispute is resolved in the guide’s favor
  
  

Payout Holds

WeBookGuides may delay payouts:

• If the booking is under dispute
  
  
• Due to suspected fraud or account verification issues
  
  
• If required by law or tax regulations
  
  

Platform Fees

• WeBookGuides charges a commission fee from each guide payout. Fee details are shown in the guide’s dashboard.
  
  
• No additional platform fees are charged to guests after the time of booking.
  
  

Taxes and Reporting

• Guides are responsible for their own tax reporting.
  
  
• WeBookGuides may issue 1099 forms to U.S. guides or provide reports upon request.
  
  
• It is the guide’s responsibility to report and remit taxes based on their jurisdiction.
  
  

Failed Payouts

If a payout fails:

• The guide will be notified to update payment information
  
  
• WeBookGuides will attempt to reissue payment within 5 business days of correction
  
  

Contact

For payment or payout issues, contact: [email protected]

11. WeBookGuides Affiliate & Referral Program Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Affiliate & Referral Program Policy outlines the terms under which individuals or businesses may earn commissions by referring customers or guides to WeBookGuides.

Eligibility

• Open to individuals 18+ and registered businesses.
  
  
• Participants must register and be approved to receive a unique referral link.
  
  
• Self-referrals or fraudulent traffic are strictly prohibited.
  
  

Commission Structure

• Standard commission: 10% of WeBookGuides’ net revenue on a referred booking.
  
  
• Applies to customer or guide signups resulting in a completed booking.
  
  
• Commission excludes taxes, refunds, or chargebacks.
  
  

Cookie Duration

• Referral tracking cookies last 90 days from the user’s first click.
  
  
• If a booking is completed within that window, the referring party receives credit.
  
  

Payout Terms

• Minimum payout threshold: $50 USD.
  
  
• Payouts issued monthly via PayPal or other approved method.
  
  
• Payouts are subject to a 30-day holding period to allow for potential refunds.
  
  

Refunds & Chargebacks

• If a referred booking is refunded, the commission is reversed.
  
  
• Chargebacks or fraudulent activity result in commission forfeiture.
  
  

Prohibited Conduct

• No false advertising or impersonation of WeBookGuides.
  
  
• No use of spam, bots, or misleading tactics.
  
  
• No paid traffic on brand keywords without approval.
  
  

Violations may result in disqualification and forfeiture of pending commissions.

Termination

• WeBookGuides reserves the right to terminate any affiliate or referral account at its discretion.
  
  
• Participants may terminate their participation at any time by written notice.
  
  

Program Changes

WeBookGuides may modify commission rates, rules, or program structure with 14 days’ notice.

Contact

Questions regarding the affiliate program? Email: [email protected]

13. WeBookGuides Account Suspension & Banning Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Account Suspension & Banning Policy explains when and how user accounts (guests or guides) may be suspended, restricted, or permanently banned from WeBookGuides.

Grounds for Suspension or Ban

WeBookGuides may suspend or ban an account for:

• Fraud, misrepresentation, or chargeback abuse
  
  
• Repeated no-shows or last-minute cancellations
  
  
• Safety violations or endangering others
  
  
• Harassment, discrimination, or abuse
  
  
• Violations of platform policies or Terms of Service
  
  
• Attempts to bypass the platform for direct payment
  
  
• Submitting fake reviews or false dispute claims
  
  

Types of Action

• Temporary Suspension: Loss of access pending investigation
  
  
• Restrictions: Account functions (e.g., messaging, bookings) are limited
  
  
• Permanent Ban: Irrevocable account closure and delisting
  
  

Investigation Process

• Reports are reviewed within 3 business days
  
  
• Users may be contacted for statements or evidence
  
  
• WeBookGuides may suspend access during the investigation
  
  

Appeal Process

• Suspended or banned users may appeal by emailing [email protected] within 14 days
  
  
• Appeals must include account details and a clear explanation
  
  
• Decisions are typically rendered within 10 business days
  
  

Reinstatement

• Reinstatement is not guaranteed
  
  
• Repeat or serious violations will result in permanent removal
  
  

Data Retention

• WeBookGuides retains booking and payment data even after account closure to comply with legal and financial obligations
  
  

Contact

To report abuse or ask questions, email: [email protected]

14. WeBookGuides Safety & Emergency Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

This Safety & Emergency Policy outlines expectations, responsibilities, and procedures for handling emergencies and promoting safety during trips booked through WeBookGuides.

Guide Responsibilities

• Maintain properly licensed and insured equipment
  
  
• Follow U.S. Coast Guard or local maritime regulations
  
  
• Conduct pre-trip safety briefings
  
  
• Carry appropriate emergency equipment (e.g., life jackets, first aid kit, radio)
  
  
• Monitor weather and cancel trips when conditions are unsafe
  
  

Guest Responsibilities

• Follow all safety instructions provided by the guide
  
  
• Wear safety equipment when required
  
  
• Notify the guide of any medical conditions or limitations before departure
  
  

Emergency Situations

In the event of an emergency (e.g., injury, vessel breakdown, severe weather):

• The guide is the lead responder and must prioritize guest safety
  
  
• Guests should follow guide instructions and avoid obstructing response efforts
  
  
• Call 911 or local emergency services when necessary
  
  

Mid-Trip Cancellations

• If a trip is cut short due to an emergency, WeBookGuides may issue a partial refund or credit, determined case-by-case
  
  

Incident Reporting

• Guides and guests must report safety incidents to [email protected] within 24 hours
  
  
• Include trip ID, location, description, and any medical treatment administered
  
  

Severe Weather

• Trips must be delayed, shortened, or canceled in unsafe conditions
  
  
• WeBookGuides supports and enforces guide decisions made in good faith for safety
  
  

Review and Enforcement

• Repeated safety violations or failure to respond appropriately may result in suspension or removal from the platform
  
  

Contact

Safety-related concerns or emergencies should be reported to: [email protected]

15. WeBookGuides Accessibility & Non-Discrimination Policy

Effective Date: July 01, 2025

Last Updated: July 01, 2025

WeBookGuides is committed to creating an inclusive, respectful, and accessible platform for all users, regardless of physical ability, age, gender, race, religion, national origin, or other protected characteristics.

Platform Accessibility

• WeBookGuides aims to comply with WCAG 2.1 AA standards
  
  
• We strive to ensure our website is navigable via screen readers, keyboard controls, and mobile devices
  
  
• Users may report accessibility issues to [email protected]
  
  

Guide Obligations

Guides must:

• Comply with all applicable local, state, and federal non-discrimination laws
  
  
• Treat all guests equally and respectfully
  
  
• Disclose physical limitations of their equipment or vessels (e.g., no wheelchair access)
  
  
• Accommodate guests with disabilities where reasonable and safe
  
  

Guest Obligations

Guests must:

• Treat guides and fellow guests with respect regardless of background or identity
  
  
• Refrain from discriminatory language or conduct
  
  

Reporting Discrimination

• Discrimination, harassment, or accessibility violations should be reported to [email protected] or [email protected]
  
  
• Reports are reviewed confidentially and acted on promptly
  
  

Consequences

• Verified violations may result in warnings, suspensions, or permanent removal from the platform
  
  

Policy Review

WeBookGuides reviews this policy regularly and adjusts practices to maintain equal access and protection for all users

Contact

For accessibility requests or to report discrimination: [email protected]